FAQ’s

Frequently Asked Questions !!!!!

We are here to Help.....

Popular Questions

Pre-sales Questions

Is there a warranty ?
YES - all our products comes with minimum one year structural warranty.
Can I choose colour /style / material ?
Yes you can choose the colour / style /wood stain /upholstery material according to your requirement. Some products they are listed and for rest please contact us and we are happy to help.
How do I choose my Products?
First know your requirement for your new or existing establishment. Then decide what type of furniture you want and decide on colour and style. Choose products according to your budget. If you need any help we are always there to assist you.
Where can you deliver?
We can deliver Nationwide (whole of UK ). Please check delivery charge with us before any purchase. For International buyers, please check the possibility and the cost before any purchase.
How do I know the quality of the product?
We take care to source our products. All our products listed are fit for contract use. We handpick our manufactures and suppliers to make sure our products meet the minimum standard for contract use.
Where are my items and how long it will take?
Before you order please check the delivery time , generally listed on each products. Few of our products are stock products and will generally take 2-5 working days from the day of order. It's recommended to check stock with us before ordering as website is not updated all the time and stock is always changing. Rest of our products are made as per order so it will generally take 3-7 weeks from order date.

Account Questions

Can I get Refund if I dont like the product ?
YES and NO. Yes for the stock items but you have to cover the delivery charges (up and down) and the items must be returned in original packaging as new and in re-sellable condition. Once the items are returned , we inspect and if they are in the desired condition then you get the full refund excluding the delivery charges. For bespoke items, please decide carefully before you order as refund is not accepted until and unless agreed before ordering.
How do I Pay and How much ?
You can pay by of the following modes : Bank transfer , Credit or Credit Card, PayPal, Cheque or Cash (only pick if not otherwise agreed) If you are buying stock items (please check stock with us before purchase ) you have to pay 100% in advance and we try to dispatch the items as quickly as possible after clear payment. If you are buying custom or bespoke items, you have to pay 50% advance and balance of the payment before dispatch (generally 2-5 days before delivery).

After - Sales Questions

I have already ordered but I have changed my mind!!!
If you have already ordered and then changed your mind please contact us as soon as possible. For stock items, if we have not dispatched your items from the warehouse, we will do our best to change them according to your desired requirement and if you still don't want the products, we will refund the money if you have paid any. For Bespoke items please consult our team- we will try our best to adjust according to your requirements if the production have not started and materials not purchased. We are always happy to help!!!!!
Do you do site visit ?
Yes - If required prior and post order. We access if we need a site visit to discuss your requirements. For bespoke fixed seating /sofas /settee one of the member of our team will visit your site post order to take the final measurements before manufacturing .
When are my items coming?
If its a stock item generally 2-5 working days if not agreed otherwise. Custom or Bespoke orders will normally take 3-7 weeks for the day of order generally stated on the ProForma invoice.

General Questions

Do you have design service ?
Yes - we give design service for restaurants /cafes /clubs /pubs etc. We got qualified Architects and designers working with our team to provide you with high quality design for your establishment. Design service vary according to your requirement and budget. We do Layout /Mood Board / Colour Scheme /Architectural Drawing /Kitchen planning / Planning / 3D / Project analysis & Project management .
I don’t know how many chairs or tables I need for my restaurant?
Please contact us and we are happy to help. We got specialised experienced members in our team who can help you to understand the layout of your restaurant in a most efficient and effective way. We can also do a layout sketch for you if required (for extra cost ). We do site visit if necessary.
I need fixed seating / sofas -how do I go about?
If you need fixed seating /sofas or settee please contact us. One of our team member will help you to choose the material /colour and size according to your requirements. We do site visit if required and will suggest you the most suitable and cost-effective way to do your seating.
I need bespoke chairs and tables not listed in your site ?
We do all kind of bespoke furniture so please contact us and we will be happy to help. Bespoke items generally take more lead time than usual and there might be a minimum order quantity.
Can I return the item if I dont like ?
YES and NO. Yes for the stock items but you have to cover the delivery charges (up and down) and the items must be returned in original packaging as new and in re-sellable condition. Once the items are returned , we inspect and if they are in the desired condition then you get the full refund excluding the delivery charges. For bespoke items, please decide carefully before you order as refund is not accepted until and unless agreed before ordering.
Do you do site visit ?
Yes - If required prior and post order. We access if we need a site visit to discuss your requirements. For bespoke fixed seating /sofas /settee one of the member of our team will visit your site post order to take the final measurements before manufacturing .
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